Does a Portland Property Manager Have to Give a Property Owner’s Contact to a Tenant?

In the course of your real estate investment career, it is inevitable that at some point a tenant—either for praise or in a tangential rage—will request the name and phone number for the owner of the property they are living in.

While it might not seem like that big a deal, the reason you’ve hired a property management firm in the first place is to keep some distance between the day-to-day details of your properties’ administrative chores and yourself.

Despite what might be communicated to you by a property manager who wants offload a problem tenant onto you, the property manager is certainly under no obligation to provide a tenant with your contact information as the property owners.

As a matter of fact, one of the main reasons to hire a property manager would be to specifically avoid problem scenarios with tenants. A good property manager understands how to handle any level of communication from a tenant in a professional manner, whether emotionally charged or logical in nature.

A property manager is legally an agent for the property owner—you. This means that your best interests should always be front of mind and protected at all costs. It’s important to make sure that your property management company in Portland has a system in place and rules of escalation for bringing something to your attention.

With a proper escalation process set in advance and agreed upon by all parties, you can keep your focus on finding and acquiring new lucrative investments, while your existing assets and portfolio continue to mature in value.

If you’re having trouble forming a good system of communication with your existing property manager in Portland, we’d love to speak with you about potential solutions for a more proactive relationship. Even if you end up staying with your existing firm, it’s always nice to have a new perspective to bounce your thoughts off of. Our team of expert Portland property managers is standing by to answer your questions to satisfaction. Give us a call, today: (503) 256-2323

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Posted by: InterWest Properties on July 25, 2017
Posted in: Property Management